Exchanges

LET US MAKE IT RIGHT!

  • All returns are for exchanges or store credit only-no refunds, no exceptions. Store credits can only be used at our online store at  www.shopkatinas.com.
  • Our inventory changes very quickly, so exchanges for different sizes are on a first come, first serve basis. We cannot guarantee your item will be in-stock.
  • All exchanges must be delivered to Katina's and postmarked within 14 days of receiving the merchandise.  After 14 days, there is nothing we can offer you.
  • All merchandise MUST HAVE tags attached, be unwashed/unworn, no stains, no animal hair & CANNOT smell of smoke. All items must be returned in original condition.
  • It is YOUR responsibility to pay for shipping back unwanted merchandise to us.
  • Original shipping charges will not be refunded or credited back.
  • All jewelry and hats cannot be returned for hygienic purposes. No exceptions.
  • All sale merchandise is FINAL SALE. No exceptions.
  • All purchases for gift cards are final sales & cannot be returned or refunded. All gift cards purchased online, CAN ONLY be used online at www.shopkatinas.com.

WHERE DO I SEND EXCHANGES/RETURNS TO?

  • Katina's 17010 Wright Plaza, Suite #135 Omaha, Nebraska 68130
  • For your protection, please retain your proof of delivery for your returns, as we are not responsible for any items lost/stolen thru the USPS, Fed Ex or UPS.

DEFECTIVE MERCHANDISE?

  • In the unlikely event that you receive defective merchandise, you MUST notify us within 3 DAYS of receiving merchandise at 402-334-0211.
  • Email photo of defect to shopkatinas@gmail.com within 3 days of delivery.
  • After 3 days, there is nothing we can do for you. No exceptions.
 HOW & WHEN WILL I GET MY STORE CREDIT?
  • Within 3 days of Katina's receiving your return merchandise, we will inspect & will process your return.
  • Within 3 days of Katina's receiving your return merchandise, you will receive an email with your store credit with the amount.
  • Store credits for returns will be sent to the email that was used to make the original purchase.
  • Store credits never expire and can only be used online at www.shopkatinas.com.